A respected customer success executive and transformational leader, Guy Lever has a distinguished career building world-class customer experience organizations for technology companies. He is a collaborative leader gaining insights through customer engagement, cross-functional partnerships and data analytics to effectively drive revenue growth and customer retention excellence.

Guy has worked for several nationally known SaaS and enterprise software companies throughout his nearly 20-year career in customer success leadership. He has extensive experience scaling post-sales organizations, implementing customer engagement models, deploying enterprise technology platforms and driving retention improvements of 10-15 percentage points. A customer experience expert, he has successfully managed large and global teams, multi-million dollar revenue portfolios and strategic initiatives to support business goals and operational excellence.

Prior to his role at Lakeside Software, a leader in Digital Employee Experience technology, Guy was SVP of Customer Experience at Automox, a cybersecurity automation platform supporting 100%+ annual growth. At Automox, a high-growth technology company serving enterprise security markets, he led the customer experience function and scaled the organization from 15 to 43 team members to support global expansion. He joined Automox in 2021 as a member of the executive team and quickly proved his strategic customer success expertise and business acumen by improving gross retention by 10 percentage points and achieving net retention above 110%.

Previously, Guy led global customer success for QASymphony (later Tricentis), serving as Chief Customer Officer. In this role, he scaled customer retention from 74% to 88% and net retention from 103% to 125% while growing the customer-facing team from 5 to 100+ professionals across global markets. His customer success leadership experience includes senior positions at Verint, where he managed $330M in recurring revenue, and Infor Global Solutions, where he built unified processes for $1.1B in recurring revenue encompassing 32,000 contract renewals across 14 countries.

After graduating from Vanderbilt University's Owen Graduate School of Management with an MBA, Guy has gone on to receive numerous industry awards including multiple Club Trip awards from 2012-2019 and the Verint Values Award. A recognized leader in customer success, he has successfully integrated customer success functions across 15+ company acquisitions and built teams ranging from 5 to 143 professionals. The Atlanta resident has led organizations across AMER, EMEA and APAC markets. In his professional pursuits, he focuses on building scalable customer engagement models, implementing AI-driven customer success technologies and driving measurable revenue impact through retention optimization.